(02) 9749 1777

CPM Strata

Auburn Based Strata Management

Liability limited by a scheme approved under Professional Standards Legislation

What we do

Strata Management

With over 30 years experience, CPM Strata are one of the leading strata management services in Australia.  We offer one and three year management contracts to a range of structures.

Services

CPM Strata offers flexible management contracts ranging from one to three years. Those contracts are renewed on expiry at an annual general meeting. 

CPM Strata ensures the peace of mind that comes from knowing you are in capable hands. Each of our licensed managers is assigned a small portfolio. Small means manageable, flexible and responsive. By choosing CPM Strata we will provide to you;

  • Direct contact with your Strata Manager
  • Rapid work order action
  • Quick and reliable management advice
  • Dispute and resolution management
  • 24/7 support


Our clients stay with us because they are happy with the personal level of service they receive, not because they are locked into a legal agreement that is difficult to get out of.  In fact, CPM Strata are so confident you will not want to cancel once you’ve experienced our service level, you can decide at any time to cancel the agreement with our agency.

  • Fixed Price Management Fees.
    • We offer a fixed price property management fee per lot.  Lettings and real estate agents will generally charge a percentage of rental income for property management, so if your rental income is higher, you will pay more.
    • Our fixed fees are universally lower.
  • Fixed Price Disbursement and Sundries Fees.
    • Disbursements and sundries are related costs.
    • We fix these prices so there are no hidden surprises.
  • Administration Included In Management Fees. 
    • We believe costs such as these should be completely visible to the client allowing more accurate budgeting and forecasting.

Maintenance

CPM Strata supports all maintenance issues ranging from;

  • Checking outstanding balances and paying strata levies
  • Reporting repairs and maintenance issues
  • Request approval for their unit to:
    • Install Air Conditioner
    • Change flooring
    • Conduct renovation
    • Permission to keep pets


We also offer a dedicated team and response unit that handle reports of breaches of by-laws including;

  • Littering
  • Noise complaints of neighbouring units
  • Smoking
  • Car parked illegally
  • Getting an updated insurance Certificate of Currency (CoC) for the Strata Plan.
  • (Conveyancer) To have a Certificate section 184 (s184) issued for a sales contract when a lot is sold.

Why Choose Us

Services

CPM Strata offers flexible management contracts ranging from one to three years. Those contracts are renewed on expiry at an annual general meeting. 

CPM Strata ensures the peace of mind that comes from knowing you are in capable hands. Each of our licensed managers is assigned a small portfolio. Small means manageable, flexible and responsive. By choosing CPM Strata we will provide to you;

  • Direct contact with your Strata Manager
  • Rapid work order action
  • Quick and reliable management advice

Services

CPM Strata offers flexible management contracts ranging from one to three years. Those contracts are renewed on expiry at an annual general meeting. 

CPM Strata ensures the peace of mind that comes from knowing you are in capable hands. Each of our licensed managers is assigned a small portfolio. Small means manageable, flexible and responsive. By choosing CPM Strata we will provide to you;

  • Direct contact with your Strata Manager
  • Rapid work order action
  • Quick and reliable management advice

Frequently Asked Questions

Our FAQ section will help you and your fellow owners successfully manage the common property. If you need help, a strata professional is only an email or phone call away. Comprising all the tools you need to effectively manage your strata property, you and your fellow owners can take control of your strata affairs anywhere anytime.

A strata scheme is a building or a collection of buildings, where individuals each own a small portion (eg. an apartment or townhouse), but where there is common property (eg. external walls, driveways, foyers, fences, lawns and gardens) which every owner shares ownership over.

If a Strata Council wishes to engage a Strata Manager they should ensure that the services required are clearly documented in a service contract. All property owners should be made aware of the reasons for the appointment of the Strata Manager and what services they will be asked to provide.

Contact us.  We will be able to advise the best course of action if we understand your situation fully.

All repairs to your unit or common property areas must be reported to your Strata Manager, and your request submitted in writing, either by email/fax or post. In the event of an emergency outside office hours please contact 02 9281 6440 or refer to the emergency trades list prepared by our office and displayed in the common area of your building.
If the area requiring repair is part of common property, please report the repair to our office for consideration.
Should you require a replacement or additional security key or remote you are required to submit your written request to our office.
You must submit your request in writing, enclosing a copy of a completed application form and attaching the supporting documents required. Once the application has been received it will be sent to the strata committee for their consideration. A general meeting will then be called to officially approve the application, subject to all parties reaching agreement on any special by-laws that may be required.
The Strata Committee is appointed at the Annual General Meeting (AGM) for your scheme. The Committee is comprised of a minimum of 1 member and a maximum of 9. Should a Committee member leave the Strata Committee prior to the next AGM, you may apply to fill the vacant position.
You should first check your by-laws before committing to a pet. Subject to the by-laws, you may be required to complete the pet application form for consideration by the owners’ corporation.
If you are unable to attend the AGM you may appoint a proxy on your behalf.
In order for our office to change your contact details and update the Strata roll, your request must be submitted to our office in writing, via email or fax.
Information on how to pay your strata levies can be found at the bottom of your levy notice. You can pay your levies by Bpay, cheque or via the telephone option through the DEFT payment system.
Levies should be paid by the due date listed on your levy notice. If you do not pay your levies within 30 days after the due date, 10% interest is charged on the outstanding amount as per the “Strata Schemes Management Act”.
Individual car spaces are private property and therefore the owner of the space is required to find the owner of the vehicle. PLEASE NOTE – visitor parking spaces are not for the use of residents or owners. These spaces are strictly for the use of short-term visitors only.

contact us

CPM Strata offers full support via phone or email.  When contacting us please provide your plan number; strata plan address; your name and return phone number; brief outline of nature of the emergency. 

We will endeavour to return your enquiry the next business day.  (Please note; emails are not monitored outside of office hours.  Please contact your strata manager directly in case of emergency).

NEW CUSTOMERS

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Existing Customer

If you are an existing customer and want Report an Issue. please click below to write issue.
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© 2021 CPM Strata – All rights reserved
WIN NSW Pty. Ltd. trading as Combined Strata
Liability limited by a scheme approved under Professional Standards Legislation

COMPLAINT MANAGEMENT PROCESS

A person wishing to make a complaint may do so in writing to:

·         the staff member they were dealing with at the time, unless you are making a complaint about this person;

·         the Principal, or if the complaint is about:

o   a product or service delivered by our company; the complaint will normally be dealt with by the relevant strata manager;

o   a staff member, the complaint will normally be dealt with by the Principal;

o   the Principal, the complaint will normally be dealt with by the Principal of your company and the Assistant Principal of your company

Written complaints should be emailed to strata@cpmstrata.com.au

PROCEDURES FOR COMPLAINT MANAGEMENT

Our Licensee in charge will be responsible for:

1.      Registering the complaint:

•                    registering the complaint in your companies’ complaints register

•                    informing the complainant that their complaint has been received and providing them with information about the process and time frame

2.      Investigating the complaint:

•                    We will examine the complaint within 5 working days of the complaint being received

•                    We will inform the complainant via email within 10 working days of the complaint being received of what is being done to investigate and resolve the complaint, and the expected time frame for resolution. As far as possible, complaints or appeals will be investigated and resolved within 20 working days of being received. If this time frame cannot be met, the complainant will be informed of the reasons why and of the alternative time frame for resolution.

3.      Resolving the complaint:

•                    Deciding or referring to the appropriate people for a decision within 20 working days of the complaint being received

•                    Informing the complainant of the outcome and any options for further action if required

4.      What if I am unhappy with the resolution?

•                    If you are not happy with the outcomes of a complaint, you may be able to lodge a complaint with Strata Community Association (NSW) or Fair Trading, their office will determine if it has the power to investigate your complaint.

SCA (NSW) Code of Ethics (Constitution Rule 40)

Please click here to read the Code of Conduct.

 

 

 

 

Strata Community Association (NSW) Professional Standards Scheme

WIN NSW Pty. Ltd. trading as Combined Strata is a proud member of SCA (NSW), the peak body for the strata sector in NSW representing 2,000 strata managers.

The NSW Government under the Minister for Better Regulation and Innovation has approved a Professional Standards Scheme. This formal recognition by the NSW Government is first of its kind for the property services sector in Australia.

The scheme has been approved for an initial period of 5 years commencing from 1st July 2021. This approval means our business, WIN NSW Pty. Ltd., must adhere to a Code of Ethics including professional standards, and is monitored by Professional Standards Australia.

What does this mean for you?

At the forefront of this scheme is a further commitment to consumers to ensure high professional standards across the strata industry in NSW. This is in line with various other initiatives across NSW, including the NSW Government plan to rebuild the construction sector and restore confidence and professionalism.

The Professional Standards Scheme will bring to our clients a range of benefits, including:

The SCA (NSW) will oversee and self-regulate the conduct of all members within a structured professional framework.

In addition to our internal complaints handling process, the Professional Standards Scheme brings a further robust and independent complaints handling process, ensuring clients can be assured of an independent review and response.

An increase in Continual Professional Development (CPD) requirements for Strata Managers and Licensees in Charge, ensuring the industry remains up to date, educated and aware of their on-going responsibilities to the consumer.

At WIN NSW Pty. Ltd., we are committed to supporting the strata industry, contributing to the overall improvement, and providing an excellent customer experience. The introduction of the Professional Standards Scheme will assist us in meeting these goals for our clients.

If you have any questions regarding the Professional Standards Scheme, please contact strata@cpmstrata.com.au or SCA (NSW) on 02 949 8200. Alternatively, further details are available at www.psc.gov.au.